Fully Managed IT vs. Co-Managed IT
Which One is Right for You?
Managed and Co-Managed Services.
Select the services that fit your need.
Information technology (IT) is the backbone of a successful business in our increasingly technological world. Organizations need IT solutions, but the question looms large whether to manage it themselves with internal staff, leverage a managed service provider (MSP) to hand the work for them, or a hybrid - often called a co-managed service model.
​
Why Choose Our Fully Managed Services?
If you have no internal IT resources, a fully managed IT service model is your go-to solution. A fully managed IT solution will free your organization of the responsibility of managing IT solutions by leveraging MSP outsourcing to craft and execute your business' technology strategy. This is the main appeal and reason many businesses choose outsourced managed IT Services.
​
Why Select Our Co-Managed Services?
Many small and medium-sized businesses have some technical support within their organization. Co-managed services is a great option for shared services.
​
A co-managed IT approach aligns your internal team with an IT managed services provider who will work in tandem to accomplish your business objectives. This creates a scalable solution that can be continuously modernized and upgraded without upsetting the current framework.
​
​
Whether you choose our co-managed or fully managed services, both services offer many IT solutions to benefit your business.
How To Select The Right IT Service Model For You
There are many factors to consider when deciding how to choose a managed services provider and IT service model. When you consider the breath of skills required to effectively staff an IT department, no one person is able to check all of the boxes. This requires your to determine which managed services IT support model fits your needs.
​
A company may choose to hire a desktop engineer to handle the day to day user support, and that role may command a compensation package of $50-60k, but that person is likely not suited for server and cloud support nor the strategic role a CIO fulfills.
​
On the other hand, if you hire a senior level engineer to handle your network and cloud management needs, you will still need the support that only a CIO can provide. You may also deal with your senior level engineer feeling desktop support is beneath them.
Who Should Consider A Fully-Managed Solution?
When it comes to choosing the right IT managed services model for our clients, Oort Cloud Solutions finds that most organizations with 1-100 users benefit most from having their IT fully managed by an MSP.
​
This means the business has no technical resources on staff, allowing them to focus their staff on activities that directly relate to their trade, and less time managing outsourced IT (one of the main advantages of the managed services model).
Who Should Consider A Co-Managed Solution?
For those organizations with 100+ users, Oort Cloud Solutions typically recommends at least a single desktop support engineer on staff. In this case, the client's desktop support engineer will be responsible for the majority of desktop support tickets, leveraging Oort Cloud Solutions as an escalation point only for those tough-to-resolve desktop support issues. Any issues not relating to supporting workstations would be handled by the co-managed IT service.
​
For businesses with over 300 users, they still often utilize co-managed services, while having an on-premise IT team consisting of 2-4 engineers and a technical manager on staff.
​
Most importantly, under a co-managed IT arrangement, the on-staff support team will leverage Oort Cloud Solutions processes, monitoring, ticketing and documentation platforms in their work. This allows the teams to work in synergy under the co-managed service delivery model, aligning to the overall technical strategy.
​
When technology is integral to your everyday business, it's imperative to have a quality IT team that not only knows how to keep things up and running but who also have the time and expertise to protect and enhance your business technology.
​
Whether you choose a co-managed or fully managed support service, your business will benefit from our professional team.
Give us a call and let us give you, "One less thing to worry about!"